Payroll systems are essential, but they can often feel inconvenient to navigate for routine tasks. Employees rarely log in to web-based platforms, leading to missed opportunities for quick reimbursements and payslip access.
The product team at RazorpayX solved this problem head-on by introducing a user-friendly WhatsApp chatbot, providing a seamless and always-accessible solution that enhances employee satisfaction and engagement.
The product manager and the team are featured as one of Upraised's top 50 Game Changers in 2024.
The Problem: Low Engagement with Web-Based Payroll Platforms
Employees often avoid engaging with traditional payroll software due to several reasons:
- Inconvenience: Logging into a web app or PWA feels like an extra step for simple tasks like filing reimbursements or accessing payslips.
- Low Accessibility: Employees find it inconvenient to complete tasks that require switching between devices or opening dedicated software.
- Missed Opportunities: Low engagement with payroll systems results in delayed reimbursements and unnecessary administrative bottlenecks.
The product team at RazorpayX recognized the need for a solution that would bring payroll tasks directly to employees, wherever they are.
The Solution: A WhatsApp Chatbot for Payroll Tasks
The RazorpayX WhatsApp chatbot increases positive payroll experience by providing employees with a convenient and intuitive tool for managing their payroll-related needs on the go.
Key Features of the WhatsApp Chatbot
- Easy Reimbursement Filing: Employees can file reimbursement requests directly through WhatsApp, without logging into the payroll software.
- Instant Access to Payslips: Payslips are just a message away, enabling employees to access them anytime, anywhere.
- Always-On Accessibility: The chatbot is available 24/7, ensuring that employees can complete tasks at their convenience, even outside regular working hours.
- User-Friendly Interface: With simple commands and guided workflows, the chatbot ensures that employees can complete payroll tasks effortlessly, even if they aren’t tech-savvy.
Impact: Boosting Engagement and Efficiency
The introduction of the WhatsApp chatbot has delivered significant improvements in employee engagement and operational efficiency:
- High Adoption Rates: Over 50% of employees adopted the chatbot within the first 30 days, showcasing the effectiveness of the solution.
- Enhanced User Experience: The reduced friction in completing routine payroll tasks has led to higher employee satisfaction and more timely submissions.
- Streamlined Payroll Processes: The chatbot has minimized delays in reimbursements and payslip access, reducing administrative overhead for HR teams.
The Team Behind the Innovation
Manan Agarwal: Ex-Product Manager, Razorpay
Manan saw a very low adoption in filing for reimbursements on web-based payroll software. Offline filing led to errors & missed receipts. He thus created autofiling reimbursements on Whatsapp feature, bringing delight to every employee putting off their filing till the last minute.
As a part of Upraised’s Game Changers, we're on a mission to celebrate high-impact problem solving & celebrate the individuals who brought these innovations to life.
If you're reading this, you're most likely interested in the product space. At Upraised, we help people break into Product Management and grow to Senior Product Managers (SPM) at one-tenth the cost of an MBA and without quitting your job.